At Concord Title our mission is to provide a superior level of service in every real estate transaction. We make a point of employing the most knowledgeable and personable people in the business. Rest assured you will be working with only the most qualified agents in the business.

Listed below are the members of our dedicated staff that will service your files on a daily basis.

Cool Springs Office:

Nick Harris, Attorney

Mr. Harris has been practicing law in the state of Tennessee since 2005.  He is a native to the Middle Tennessee area and currently lives in Thompsons Station with his wife and three children.  Mr. Harris graduated from Middle Tennessee State University before receiving his JD from Nashville School of Law.  Nick’s practice focuses on real estate closings and transactions.  If you have any questions for Mr. Harris, please do not hesitate to contact him.

Ms. Kelsey Vrooman, Marketing Coordinator

Ms. Vrooman is not only the big smile you see when you walk in the door at Concord Title/Cool Springs, she also oversees the Marketing operations for the office. Please contact her at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , if you would like to know more about the marketing opportunities we have to help realtors grow their business and get CE credits.



Boog Potter, CFO, Owner of both locations

Mary Helen Story, Attorney

Ms. Story acts as our staff attorney and closer. She is licensed to practice law both in Tennessee and Georgia where she was a real estate attorney. She grew up in Farragut and received her J.D. from the University of Tennessee School of Law in 1996. Mrs. Story is available to answer any question you may have.

Catie Shannon, Marketing Coordinator

Ms. Shannon is an invaluable asset to our company. She works diligently in implementing the various programs designed to assist Realtors build their business.

Tara Roddy  - Office Manager and Closing Agent

Mrs. Roddy has gained a solid reputation in the industry by providing superior service and client satisfaction at all times.  Her dedication and commitment to excellence insures each closing exceeds your expectations.

Jennifer Kitzmiller - Senior Closing Agent

Ms. Kitzmiller, is our newest addition to the team. She comes to us with 3 1/2 years title and real estate experience. Jennifer states, "communication is key".

Becky Roberts – Senior Closing Agent

Ms. Roberts performs many essential duties before the closing, getting in order all the necessary paperwork and information. Ms. Roberts also provides excellent customer service before, during and after each closing.

Ashley Riddle  - Concierge Services, Receptionist

Ms. Riddle is responsible for implementing Concord Title's Concierge Services along with additional Realtor services. She ensures even the most difficult file is closed with a celebration of smiles.

Jill Sublett - Senior Processor, Closing Agent

Mrs. Sublett, as owner and operator of her own title firm,  she has a superior understanding of the title industry that has made her one of the top title agents in Knoxville.

Linda Ericson - Processor

Mrs. Ericson provides superior service and client satisfaction at all times.  Her dedication and commitment to excellence insures each closing exceeds your expectations.

Amber Barnwell - Processor

Mrs. Barnwell provides excellent customer service and client satisfaction at all times.  Her dedication and commitment to processing each file in a timely manner insures each client their closing experience will exceed their expectations. Also, Mrs. Barnwell plays a great role in assisting our concierge service.

Lynette Wright  - Post-Closing Specialist

Mrs. Wright as an invaluable asset to our team she offers friendly assistance and possesses the highest organizational skills to ensure all post-closing task are completed and questions are never left unanswered.

Nancy Hankins - Commitment and Final Policy Specialist

Mrs. Hankins is a full time title work analyst. Reviewing and entering data for the title commitments. She also prepares and issues our final lender and owner policies.